When will ASK Italian re-open?
We are currently unable to provide a timeline on when we will re-open our restaurants. We will be closely monitoring the government’s guidance and policies on social distancing and will open when in the best interest of all our teams and customers.
What are you doing to look after your teams?
We are doing everything possible to look after our team over the temporary closure period, including using the Government’s job retention scheme to pay restaurant teams 80% of their average hours worked over the last 12 months, and restaurant managers 80% of their salary. We are encouraging our teams to take this time for their wellbeing, to enjoy hobbies and we know that many have decided to volunteer. We will regularly be keeping in touch with everyone on our internal company platform so that we can all stay connected to keep our ASK Italian family spirit alive.
How can I get in touch to report an incident at an ASK Italian near me?
If you would like to inform us of an emergency or incident at one of our closed restaurants then please email firstname.lastname@example.org.
My Gift cards and E-Gift Code has / is expiring, can I get an extension?
All gift cards and codes due to expire between 18th March 2020 and 30th June 2020 will be given a new expiry date of 30th September 2020.
My Tesco Clubcard vouchers have / are expiring, can I get an extension?
Tesco will be extending all vouchers that are due to expire for 12 months. Normal date exclusions will continue to apply. If you wish to speak to the Tesco directly you can get them on Phone: 0800 591 688 / 0330 123 1688 or WhatsApp Chat: 0800 917 7403. They are open Monday - Friday: 8am - 8pm and Saturday: 9am - 6pm
ASK Italian Birthday Offer
If you were unable to use or did not receive your ASK Italian Birthday voucher while we were closed, look out for a new voucher shortly after we reopen.
What should I do about a Buyagift voucher?
If you are unable to use a Buyagift voucher while we are closed, you can contact Buyagift and they will reverse these so they can be re-booked and downloaded at a late date.
Where can I find out about Christmas menus?
Like you we are very much looking forward to Christmas, however, at this current time we are unable to take any bookings or provide information on our menus. Please email us at email@example.com we will get back to you as soon as we return.
Is your partnership bookings department still open?
Our partnership sales department is also in hibernation currently. We will reopen the department ahead of reopening the restaurants and be eager to answer your enquiries and take bookings once more. When we are back up and running we will send you a message to let you know.