Keeping everyone safe is our priority and we have introduced the following measures:
Frequent hand washing
Daily health checks for our teams
NHS Test, Trace and Protect systems
Ensuring the wellbeing of our teams, along with our customers, is our top priority.
Daily health declarations are completed by our team before arrival at work
We’re washing our hands regularly
We’ve enhanced our cleaning procedures
We’ve adjusted our menu to enable social distancing in the kitchen
We will have the option to provide your contact details for NHS Test, Trace and Protect when in restaurant. Your details will be held securely and deleted after 21 days.
Yes, to find out more about the number of households and people who can dine together, please check the latest guidance for England, Scotlandand Wales. Please remember to check and adhere to any changes in local guidelines.
Yes! We have a great webapp called Pronto Order and Pay, there’s no need to download anything, you can simply scan the QR code during your meal to order extras or pay for your meal. Our team are always available too if you would prefer to Pay or order with them!
To help minimise contact in our restaurants, we are encouraging card, Apple Pay or Google Pay payments via our webapp Pronto Pay or by card machine. You can pay up to £45 contactless on your card and unlimited when using Apple Pay and Google Pay.
If none of these options work for you, however, we also accept cash payments.
Highchairs are still available and are cleaned after every use.
We’re working closely with our delivery partners and our restaurant teams to ensure full compliance with the current government guidelines and to ensure we are following all required safety steps. All orders will be sealed before collection and we’ve introduced contact free pick up stations to support safe collection for our delivery partners.
You can click & collect your order at all our restaurants or have it delivered through one of our partners: Deliveroo, Uber Eats or Just Eat if available in your area. To check who delivers in your area, visit the ‘Locations’ page.
Make yourself known to the host who will bring your order to you when it is complete. If it isn’t quite ready we may ask you to wait for a moment in a designated socially distanced area.
Don’t worry, we’ve automatically extended all gift cards and eGifts that expired between 1st November 2020 – 30th June 2021 to a new end date of 30th November 2021. All you need to do is present your card or code as normal.
Unfortunately, these can’t be used as payment through online orders, direct with ASK Italian or delivery partners. However, you can use on Call and Collect orders.
To maintain social distancing in our restaurants we have fewer tables than usual, carefully spaced apart. In many restaurants, we can safely create larger tables so please call the restaurant team well in advance and we will try to accommodate your larger booking.
As we have slightly fewer tables than usual, we recommend booking to make sure you don’t miss out! You can still get a table by walking in, although we might ask you to join a queue for a few moments.
If the restaurant has space outside and the weather is fine, yes! Please call the restaurant to understand the outside space available or head to our bookings page and select “Outdoors” on the booking area section.
You can Book online or can call your preferred restaurant. You can find the telephone number by selecting your preferred restaurant in Locations.
Use your booking confirmation code which you received in your confirmation email to cancel your booking online. Alternatively, you can call the restaurant to cancel. You can find the telephone number by selecting your preferred restaurant in Locations.
You can call the restaurant to alter your booking. You can find the telephone number by selecting your preferred restaurant in Locations. Alternatively, you can cancel your booking via the link in your booking confirmation email & Book again.
FOOD AND MENUS
We’ve reduced our menu a little to help our kitchen teams adhere to social distancing. We will be adding new dishes over time so let us know which one you are missing and we will look to pop it back on.
We want to minimise touchpoints, however we will be reviewing putting these over the coming weeks.
Yes, all menus will be recycled.
Please visit our Menu page and select your preferred restaurant for prices.
Our dish descriptions don’t always mention every single ingredient, so feel free to ask if you’re unsure. If you have any specific dietary requirements, we have a full allergen menu to help you make a decision. Please note that allergens contained within our condiments or extra toppings are not included.
Yes, we cater for special dietary needs. Please ensure you tell your waiter before placing your order. We try to be really flexible to make dishes to suit your requirements.
Our Menu indicates vegetarian dishes and our Menu information page highlights our vegan and non-gluten dishes alongside a list of allergens. Any of our pizzas (except the Calzone range) and classic pastas (excluding Ravioli) can also be made with non-gluten containing ingredients. Our nutritional information page lists calories and other nutritional information to help you make an informed choice.
If you have any further questions please Contact Us.
We use both halal and non-halal chicken. The halal chicken is halal at source; our kitchens don’t operate halal procedures. All our other meats are non halal. We’re committed to high animal welfare standards and as such all animals are stunned before slaughter. We have a range of dishes across our menu that contain chicken which is halal at source.
If you would like to find out more about these dishes or have any further questions please Contact Us.
As a company we recognise the importance of the safe management of allergens and the serious effect they can have on certain individuals. We go above and beyond what is legally required and have clear and transparent policies in place to deal with handling allergens, as well as a strict auditing process to ensure that these policies are fully complied with in all of our restaurants.
Our menus clearly signpost people who suffer from allergies to our allergen specific menu. All our restaurant teams are fully trained and have printed detailed allergen menus. This information is also published online so customers can make an informed decision before they dine with us.
Our suppliers and kitchens handle numerous ingredients and allergens. Whilst we have strict controls in place to reduce the risk of contamination, unfortunately it is not possible for us to guarantee that our dishes will be 100% allergen free. Please speak to the restaurant manager if you have any food allergies prior to placing your order so we can take extra care preparing your dish. Keep an eye out for any pesky stray olive stones, seafood shells or little fishbones.
As part of our commitment to improving our sustainability with the SRA (Sustainable Restaurant Association), we aim to transition all of our eggs, including those used as ingredients in sauces and desserts to fully free range.
Our goal is for 100% of eggs used to be from RSPCA Assured free-range chickens by the end of 2021.
Acrylamide is naturally created when many common foods that are rich in carbohydrates are heated. For example, it can be created when heating or cooking certain foods at a high temperature, in some of the foods we serve such fried potatoes and pizzas — foods that can be found in just about every restaurant and home.
We acknowledge that there is consumer concern about acrylamide in cooked foods and have taken precautions to minimise the amount that is present in our food.
We follow best practice advice from organisations such as Food Standards Agency and Food and Drink Europe. We use only potato varieties low in sugar that are specifically for chips and fried potatoes.
We cook our food to a golden yellow colour which is recommended practice and can be visually checked by our chefs. Any burnt or darker colour food is discarded. We have a rigorous cleaning regime for all our cooking equipment, ovens and fryers to ensure that any charred or burnt product is removed and cannot be transferred to the food we serve.
We know how incredibly harmful plastic straws are to animals and the environment, so have made a commitment to remove all single use plastic drink straws from our drinks. Straws will still be available on request, as we understand that for some people using a straw is easier.
To ensure that every team member is aware of the change, and the environmental and animal welfare reasons behind it, so we make it a focus for our team members during training.
We are proud of the food we serve to our customers and strive to ensure only correctly cooked meals are served.
ASK Italian is proud of our animal welfare programs and the journey we are on to improve animal care. Over the last several months, leading animal welfare organisations in Europe have developed criteria that would raise the welfare standards of chickens raised for meat in Europe. Consistent with our history of listening to customers and animal advocacy organisations and in addition to our own initiatives, ASK Italian is committed to exclusively providing products that meet the standards set out in the Better Chicken Commitment/European Broiler Ask throughout our entire European Operations by 2026.
These higher standards of care include:
Comply with all EU animal welfare laws and regulations, regardless of the country of production.
Implement a maximum stocking density of 30kg/m2 or less. Thinning is discouraged and if practiced must be limited to one thin per flock.
Adopt breeds that demonstrate higher welfare outcomes: either the following breeds, Hubbard JA757, 787, 957, or 987, Rambler Ranger, Ranger Classic, and Ranger Gold, or others that meet the criteria of the RSPCA Broiler Breed Welfare Assessment Protocol.
Meet improved environmental standards including: At least 50 lux of light, including natural light.
At least two metres of usable perch space, and two pecking substrates, per 1,000 birds. On air quality, at least the requirements of Annex 2.3 of the EU broiler directive, regardless of stocking density. No cages or multi-tier systems.
Adopt controlled atmospheric stunning using inert gas or multi-phase systems, or effective electrical stunning without live inversion.
Demonstrate compliance with the above standards via third-party auditing and annual publicl reporting on progress towards this commitment. ASK Italian is committed to raising animal welfare standards and is proud to be the first restaurant chain in the UK and Europe to commit to bringing these important changes to fruition.
To find your closest restaurant use Locations. You are able to select your preferred restaurant from a list. You will also see the restaurant address and phone number.
Opening hours vary in our restaurants so it’s best to check before visiting. Use Locations and select your preferred restaurant to see their opening hours.
Facilities vary in our restaurants so it’s best to check before visiting. Use Locations and select your preferred restaurant to see their facilities. You can also call the restaurant to see if they are able to cater for your needs.
We have a specially designed Kids Menu with a starter, choice of main course, choice of dessert and a babyccino for £6.95. The menu also doubles up as a colouring page to give the kids some fun during your meal.
High chairs are available in all of our restaurants and nappy changing facilities vary per restaurant. Use Locations and select your preferred restaurant to see their children’s facilities.
We’re changing a number of elements in our restaurants as part of our journey to bring Italy to life in ASK Italian. As you’ve noticed, in some restaurants we’re changing the full interior design and then over the next couple of years we will gradually refresh the look and feel in all our restaurants.
The design reflects the brand’s distinctive new look with a mix of classic Italian materials alongside the colour and texture of the Mediterranean, mixing warm natural furniture, striking tiling and trailing plants to capture that breezy, al fresco feeling.
You are able to buy gift cards and e-gifts in the restaurant or on our Gift Cards page. You are also able to buy gift cards in some retail outlets.
We sell a small selection of items e.g. olive oil. For anything else please Contact Us.
To help minimise contact in our restaurants, we are encouraging card, Apple Pay or Google Pay payments via our webapp Pronto Pay or by card machine. However, if none of these options work for you, we also accept cash payments.
Every penny you give goes to charity: 90% to Great Ormond Street Hospital Children’s Charity (registered charity no. 1160024) and 10% to Pennies (registered charity no. 1122489).
For exclusive access to our latest offers, events and treats sign up to ASK Perks. Alternatively, we provide our partners with a variety of promotions. Please check the terms and conditions carefully before visiting.
Not all restaurants will accept offers and it is vital to check the terms and conditions carefully before visiting to avoid disappointment.
Different restaurants offer different offers on different days and times. We advise you to check the terms and conditions carefully before visiting to avoid disappointment.
Each promotion carries its own code and terms and conditions. You can make a note of the code and show this to the team member on arrival at ASK Italian. Provided it is valid according to the particular terms and conditions of that offer, this is fine.
Alternatively, you can show the code on your phone or print the voucher and bring it into the restaurant with you.
In all cases, please do show the team member your code or voucher before you order to check its validity and avoid disappointment.
Unfortunately, our discounts cannot be used in conjunction with any other discount, offer or set menu (including kid’s menus).
If it was downloaded from our website please Contact Us with all the details of the voucher including the code and the restaurant you tried to use it in. If the voucher/discount was downloaded through another website please contact them directly.
You should check our partner’s website for full terms and conditions and availability within restaurant.
Tesco will be extending all vouchers that are due to expire for 12 months. Normal date exclusions will continue to apply. If you wish to speak to the Tesco directly you can get them on Phone: 0800 591 688 / 0330 123 1688 or WhatsApp Chat: 0800 917 7403. They are open Monday – Friday: 8am – 8pm and Saturday: 9am – 6pm
If you were unable to use or did not receive your ASK Italian Birthday voucher while we were closed, we are currently in the process of setting up a new offer so please keep an eye out for your email.
If you are unable to use a Buyagift voucher while we are closed, you can contact Buyagift and they will reverse these so they can be re-booked and downloaded at a late date.
We have a partnership with Blue Light, please visit their website or app to find the latest offer.
If you are interested in working with us we would love to hear from you. Please visit our Careers page where you can check out our vacancies and apply.
At ASK Italian all of our staff are paid at least the minimum and living wage. We value our team, many have been with us for years and we’re proud they have chosen to stay with us for so long.
When you pay you can choose to add a Team Tip to your bill. We believe in a One Team approach and that everyone contributes to the customer experience, so tips will be shared by all our team members working in the restaurant today including our kitchen teams.
All Team Tips are passed to our team, nothing is kept by the business.
The customers services team is back in but on reduced hours. To get in touch please email email@example.com and one of our team will get back to you as soon as they can.
At ASK Italian, we’re proud to support Great Ormond Street Hospital Children’s Charity (GOSH) and love working with this rewarding charity which we’re all passionate about. We aim to support fundraising for the hospital’s charity to allow them to treat more children, and provide facilities for patients and their families. As families are so important to us here at ASK Italian, the link between us and GOSH is instinctively right.
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