Keeping everyone safe is our priority and we have introduced the following measures:
Enhanced cleaning
Frequent hand washing
Card payments
Yes! We have a great webapp called Pronto Order and Pay, there’s no need to download anything, you can simply scan the QR code during your meal to order extras or pay for your meal. Our team are always available too if you would prefer to Pay or order with them!
To help minimise contact in our restaurants, we are encouraging card, Apple Pay or Google Pay payments via our webapp Pronto Pay or by card machine. You can pay up to £45 contactless on your card and unlimited when using Apple Pay and Google Pay.
If none of these options work for you, however, we also accept cash payments.
Unfortunately, these can’t be used as payment through online orders, direct with ASK Italian or delivery partners. However, you can use on Call and Collect orders.
BOOKING
We recommend booking to make sure you don’t miss out! However, you can still get a table by walking in, although we might ask you to wait a few moments.
If the restaurant has space outside and the weather is fine, yes! Please call the restaurant to understand the outside space available or head to our bookings page and select “Outdoors” on the booking area section.
You can Book online or can call your preferred restaurant. You can find the telephone number by selecting your preferred restaurant in Locations.
Use your booking confirmation code which you received in your confirmation email to cancel your booking online. Alternatively, you can call the restaurant to cancel. You can find the telephone number by selecting your preferred restaurant in Locations.
You can call the restaurant to alter your booking. You can find the telephone number by selecting your preferred restaurant in Locations. Alternatively, you can cancel your booking via the link in your booking confirmation email & Book again.
FOOD AND MENUS
Please visit our Menu page and select your preferred restaurant for prices.
Our dish descriptions don’t always mention every single ingredient, so please check the allergen menu if you have any allergies. Our allergen menu covers the 14 allergens specified by the Food Information Regulations*. We are no longer reporting on garlic and onion.
Our Menu indicates vegetarian and vegan dishes. Our non-gluten dishes can be found in our allergen guide alongside a list of allergens. All of our pizzas (except the Calzone range) and Classic Pastas (excluding Ravioli) can also be made with non-gluten containing ingredients. Our nutritional information page lists calories and other nutritional information to help you make an informed choice.
We also have a full allergen menu for the 14 allergens plus garlic and onion on our website to help you make a decision.
If you have any further questions please Contact Us.
As a company we recognise the importance of the safe management of allergens and the serious effect they can have on certain individuals. We have strict policies in place to deal with handling allergens, as well as a strict auditing process to ensure that these policies are fully complied with in all of our restaurants.
However, our suppliers and kitchens handle numerous ingredients and allergens. Whilst we have strict controls in place to reduce the risk of contamination, unfortunately it is not possible for us to guarantee that our dishes will be 100% allergen free. Please speak to the restaurant manager if you have any food allergies prior to placing your order so we can take extra care preparing your dish.
Our menus clearly signpost people who suffer from allergies to our allergen specific menu. All our restaurant teams are fully trained and have printed detailed allergen menus. This information is also published online so customers can make an informed decision before they dine with us.
From April 6th 2022, food businesses in England with more than 250 employees are required to provide calorie information by default for all the food, and some of the drinks that they serve. To read more please visit the government website.
The government legislation requires us to provide calorie information for all food and drink with some exceptions:
Drinks with over 1.2% alcohol by volume (ABV)
General use condiments where they are added by the consumer – Balsamic and Chilli oil etc
Food which is not included on the menu or otherwise offered for sale, and which is expressly requested by the customer to be made available or prepared differently to the way it is usually prepared.
Absolutely. We recognise that not everyone wants to see calories so we’ve printed a menu without the calorie information that’s readily available on request in all of our restaurants. We’re currently working on a feature for our online menu that will enable you to hide the calories there too if you’d rather.
If you would, however, like to take a look at the calorie information in your own time before you visit please see our menu here.
As part of our commitment to improving our sustainability with the SRA (Sustainable Restaurant Association), we aim to transition all of our eggs, including those used as ingredients in sauces and desserts to fully free range.
Acrylamide is naturally created when many common foods that are rich in carbohydrates are heated. For example, it can be created when heating or cooking certain foods at a high temperature, in some of the foods we serve such fried potatoes and pizzas — foods that can be found in just about every restaurant and home.
We acknowledge that there is consumer concern about acrylamide in cooked foods and have taken precautions to minimise the amount that is present in our food.
We follow best practice advice from organisations such as Food Standards Agency and Food and Drink Europe. We use only potato varieties low in sugar that are specifically for chips and fried potatoes.
We cook our food to a golden yellow colour which is recommended practice and can be visually checked by our chefs. Any burnt or darker colour food is discarded. We have a rigorous cleaning regime for all our cooking equipment, ovens and fryers to ensure that any charred or burnt product is removed and cannot be transferred to the food we serve.
RESTAURANTS
To find your closest restaurant use Locations. You are able to select your preferred restaurant from a list. You will also see the restaurant address and phone number.
Opening hours vary in our restaurants so it’s best to check before visiting. Use Locations and select your preferred restaurant to see their opening hours.
Facilities vary in our restaurants so it’s best to check before visiting. Use Locations and select your preferred restaurant to see their facilities. You can also call the restaurant to see if they are able to cater for your needs.
We have a specially designed Kids Menu with a starter, choice of main course, choice of dessert and a babyccino for £6.95. The menu also doubles up as a colouring page to give the kids some fun during your meal.
High chairs are available in all of our restaurants and nappy changing facilities vary per restaurant. Use Locations and select your preferred restaurant to see their children’s facilities.
You are able to buy gift cards and e-gifts in the restaurant or on our Gift Cards page. You are also able to buy gift cards in some retail outlets.
We sell a small selection of items e.g. olive oil. For anything else please Contact Us.
To help minimise contact in our restaurants, we are encouraging card, Apple Pay or Google Pay payments via our webapp Pronto Pay or by card machine. However, if none of these options work for you, we also accept cash payments.
All Pennies donations – that’s the little optional donation you can add to your bill – at your local ASK are currently going to help Choose Love reach as many people as possible. Every penny you give goes to charity: 90% to Choose Love as a restricted fund under the auspices of Prism the Gift Fund (registered charity no. 1099682) and 10% to Pennies (registered charity no. 1122489).
For exclusive access to our latest offers, events and treats sign up to ASK Perks. Alternatively, we provide our partners with a variety of promotions. Please check the terms and conditions carefully before visiting.
Not all restaurants will accept offers and it is vital to check the terms and conditions carefully before visiting to avoid disappointment.
Different restaurants offer different offers on different days and times. We advise you to check the terms and conditions carefully before visiting to avoid disappointment.
Each promotion carries its own code and terms and conditions. You can make a note of the code and show this to the team member on arrival at ASK Italian. Provided it is valid according to the particular terms and conditions of that offer, this is fine.
Alternatively, you can show the code on your phone or print the voucher and bring it into the restaurant with you.
In all cases, please do show the team member your code or voucher before you order to check its validity and avoid disappointment.
Unfortunately, our discounts cannot be used in conjunction with any other discount, offer or set menu (including kid’s menus).
If it was downloaded from our website please Contact Us with all the details of the voucher including the code and the restaurant you tried to use it in. If the voucher/discount was downloaded through another website please contact them directly.
We have a partnership with Blue Light, please visit their website or app to find the latest offer.
Blue Light Cards are not accepted at:
Lichfield, Bluewater, Scarborough, Wells, Lincoln, London – Park Street, London – Stratford Westfield at any time, and The O2 and Cardiff on match or event days.
Valid Sunday to Thursday only. Blue Light Cards will not be accepted on Friday or Saturday.
Please also check the full Terms and Conditions on the Blue Light website or app as some exclusions may apply.
Please make sure you read the full Terms & Conditions here before you exchange your vouchers to make sure your local restaurant accepts Tesco Clubcard vouchers.
Tesco Clubcard vouchers are not accepted in the following:
Wells, Lincoln, Bluewater, Park Street (London), Stratford-Upon-Avon, Scarborough and Lichfield at any time.
Any ASK Italian restaurant between 15th–31st December, Valentine’s Day, Mother’s Day or Father’s Day.
London O2 Dome and Cardiff on event days.
If you are interested in working with us we would love to hear from you. Please visit our Careers page where you can check out our vacancies and apply.
At ASK Italian all of our staff are paid at least the minimum and living wage. We value our team, many have been with us for years and we’re proud they have chosen to stay with us for so long.
When you pay you can choose to add a Team Tip to your bill. We believe in a One Team approach and that everyone contributes to the customer experience, so tips will be shared by all our team members working in the restaurant today including our kitchen teams.
All Team Tips are passed to our team, nothing is kept by the business.
The customers services team is back in but on reduced hours. To get in touch please email info@askitalian.co.uk and one of our team will get back to you as soon as they can.
At ASK Italian, we stand alongside people across the world in solidarity with Ukraine. As the number of displaced people continues to rise, so do the needs. All Pennies donations* – that’s the little optional donation you can add to your bill – at your local ASK are currently going to help Choose Love reach as many people as possible.
By adding a small donation to your bill, you’re contributing to vital aid and services funded by Choose Love for those in and fleeing Ukraine – that could be anything from emergency medical care to fuel, transport, hot meals and a whole lot more. Choose Love does whatever it takes to provide for the evolving needs of refugees and displaced people. Their Ukraine emergency response fund is supporting partners on the ground to provide what’s needed most, now and in the future.
*Every penny you give goes to charity: 90% to Choose Love as a restricted fund under the auspices of Prism the Gift Fund (registered charity no. 1099682) and 10% to Pennies (registered charity no. 1122489).
