Keeping everyone safe is our priority and we have introduced the following measures:
Enhanced cleaning
Frequent hand washing
Daily health checks for our teams
Disposable menus
Card payments
Ensuring the wellbeing of our teams, along with our customers, is our top priority.
Daily health declarations are completed by our team before arrival at work
We’re washing our hands regularly
We’ve enhanced our cleaning procedures
We’ve adjusted our menu to enable social distancing in the kitchen
Yes! We have a great webapp called Pronto Order and Pay, there’s no need to download anything, you can simply scan the QR code during your meal to order extras or pay for your meal. Our team are always available too if you would prefer to Pay or order with them!
To help minimise contact in our restaurants, we are encouraging card, Apple Pay or Google Pay payments via our webapp Pronto Pay or by card machine. You can pay up to £45 contactless on your card and unlimited when using Apple Pay and Google Pay.
If none of these options work for you, however, we also accept cash payments.
Unfortunately, these can’t be used as payment through online orders, direct with ASK Italian or delivery partners. However, you can use on Call and Collect orders.
BOOKING
As we have slightly fewer tables than usual, we recommend booking to make sure you don’t miss out! You can still get a table by walking in, although we might ask you to join a queue for a few moments.
If the restaurant has space outside and the weather is fine, yes! Please call the restaurant to understand the outside space available or head to our bookings page and select “Outdoors” on the booking area section.
You can Book online or can call your preferred restaurant. You can find the telephone number by selecting your preferred restaurant in Locations.
Use your booking confirmation code which you received in your confirmation email to cancel your booking online. Alternatively, you can call the restaurant to cancel. You can find the telephone number by selecting your preferred restaurant in Locations.
You can call the restaurant to alter your booking. You can find the telephone number by selecting your preferred restaurant in Locations. Alternatively, you can cancel your booking via the link in your booking confirmation email & Book again.
FOOD AND MENUS
Please visit our Menu page and select your preferred restaurant for prices.
Our dish descriptions don’t always mention every single ingredient, so feel free to ask if you’re unsure. If you have any specific dietary requirements or allergies outside of the 14 allergens , please contact head office. We also have a full allergen menu for the 14 allergens plus garlic and onion on our website to help you make a decision.
Our Menu indicates vegetarian and vegan dishes. Our non-gluten dishes can be found in our allergen guide alongside a list of allergens. All of our pizzas (except the Calzone range) and Classic Pastas (excluding Ravioli) can also be made with non-gluten containing ingredients. Our nutritional information page lists calories and other nutritional information to help you make an informed choice.
We also have a full allergen menu for the 14 allergens plus garlic and onion on our website to help you make a decision.
If you have any further questions please Contact Us.
We use both halal and non-halal chicken. The halal chicken is halal at source; our kitchens don’t operate halal procedures. All our other meats are non halal. We’re committed to high animal welfare standards and as such all animals are stunned before slaughter. We have a range of dishes across our menu that contain chicken which is halal at source.
If you would like to find out more about these dishes or have any further questions please Contact Us.
As a company we recognise the importance of the safe management of allergens and the serious effect they can have on certain individuals. We have strict policies in place to deal with handling allergens, as well as a strict auditing process to ensure that these policies are fully complied with in all of our restaurants.
However, our suppliers and kitchens handle numerous ingredients and allergens. Whilst we have strict controls in place to reduce the risk of contamination, unfortunately it is not possible for us to guarantee that our dishes will be 100% allergen free. Please speak to the restaurant manager if you have any food allergies prior to placing your order so we can take extra care preparing your dish.
Our menus clearly signpost people who suffer from allergies to our allergen specific menu. All our restaurant teams are fully trained and have printed detailed allergen menus. This information is also published online so customers can make an informed decision before they dine with us.
As part of our commitment to improving our sustainability with the SRA (Sustainable Restaurant Association), we aim to transition all of our eggs, including those used as ingredients in sauces and desserts to fully free range.
Acrylamide is naturally created when many common foods that are rich in carbohydrates are heated. For example, it can be created when heating or cooking certain foods at a high temperature, in some of the foods we serve such fried potatoes and pizzas — foods that can be found in just about every restaurant and home.
We acknowledge that there is consumer concern about acrylamide in cooked foods and have taken precautions to minimise the amount that is present in our food.
We follow best practice advice from organisations such as Food Standards Agency and Food and Drink Europe. We use only potato varieties low in sugar that are specifically for chips and fried potatoes.
We cook our food to a golden yellow colour which is recommended practice and can be visually checked by our chefs. Any burnt or darker colour food is discarded. We have a rigorous cleaning regime for all our cooking equipment, ovens and fryers to ensure that any charred or burnt product is removed and cannot be transferred to the food we serve.
RESTAURANTS
To find your closest restaurant use Locations. You are able to select your preferred restaurant from a list. You will also see the restaurant address and phone number.
Opening hours vary in our restaurants so it’s best to check before visiting. Use Locations and select your preferred restaurant to see their opening hours.
Facilities vary in our restaurants so it’s best to check before visiting. Use Locations and select your preferred restaurant to see their facilities. You can also call the restaurant to see if they are able to cater for your needs.
We have a specially designed Kids Menu with a starter, choice of main course, choice of dessert and a babyccino for £6.95. The menu also doubles up as a colouring page to give the kids some fun during your meal.
High chairs are available in all of our restaurants and nappy changing facilities vary per restaurant. Use Locations and select your preferred restaurant to see their children’s facilities.
You are able to buy gift cards and e-gifts in the restaurant or on our Gift Cards page. You are also able to buy gift cards in some retail outlets.
We sell a small selection of items e.g. olive oil. For anything else please Contact Us.
To help minimise contact in our restaurants, we are encouraging card, Apple Pay or Google Pay payments via our webapp Pronto Pay or by card machine. However, if none of these options work for you, we also accept cash payments.
Every penny you give goes to charity: 90% to Great Ormond Street Hospital Children’s Charity (registered charity no. 1160024) and 10% to Pennies (registered charity no. 1122489).
For exclusive access to our latest offers, events and treats sign up to ASK Perks. Alternatively, we provide our partners with a variety of promotions. Please check the terms and conditions carefully before visiting.
Not all restaurants will accept offers and it is vital to check the terms and conditions carefully before visiting to avoid disappointment.
Different restaurants offer different offers on different days and times. We advise you to check the terms and conditions carefully before visiting to avoid disappointment.
Each promotion carries its own code and terms and conditions. You can make a note of the code and show this to the team member on arrival at ASK Italian. Provided it is valid according to the particular terms and conditions of that offer, this is fine.
Alternatively, you can show the code on your phone or print the voucher and bring it into the restaurant with you.
In all cases, please do show the team member your code or voucher before you order to check its validity and avoid disappointment.
Unfortunately, our discounts cannot be used in conjunction with any other discount, offer or set menu (including kid’s menus).
If it was downloaded from our website please Contact Us with all the details of the voucher including the code and the restaurant you tried to use it in. If the voucher/discount was downloaded through another website please contact them directly.
We have a partnership with Blue Light, please visit their website or app to find the latest offer.
If you are interested in working with us we would love to hear from you. Please visit our Careers page where you can check out our vacancies and apply.
At ASK Italian all of our staff are paid at least the minimum and living wage. We value our team, many have been with us for years and we’re proud they have chosen to stay with us for so long.
When you pay you can choose to add a Team Tip to your bill. We believe in a One Team approach and that everyone contributes to the customer experience, so tips will be shared by all our team members working in the restaurant today including our kitchen teams.
All Team Tips are passed to our team, nothing is kept by the business.
The customers services team is back in but on reduced hours. To get in touch please email info@askitalian.co.uk and one of our team will get back to you as soon as they can.
At ASK Italian, we’re proud to support Great Ormond Street Hospital Children’s Charity (GOSH) and love working with this rewarding charity which we’re all passionate about. We aim to support fundraising for the hospital’s charity to allow them to treat more children, and provide facilities for patients and their families. As families are so important to us here at ASK Italian, the link between us and GOSH is instinctively right.
