Some of our restaurants are now open! Find Out More Some of our restaurants are now open! Find Out More

Safety

Waves

What are you doing to make your restaurants covid secure?

Keeping everyone safe is our priority and we have introduced the following measures:

 

  • Fewer tables and more space
  • Enhanced cleaning
  • Increased hand washing
  • Daily health checks for our teams
  • Disposable menus
  • Card payments only
  • Collecting one person’s in each group contact details for NHS Test and Trace. Any data will be deleted after 28 days

What are you doing to ensure the health & safety of your staff?

Ensuring the wellbeing of our teams, along with our customers, is our top priority.

  • Daily health declarations are completed by our team before arrival at work
  • We’re washing our hands regularly
  • We’ve enhanced our cleaning procedures
  • We’ve adjusted our menu to enable social distancing in the kitchen

Why do I have to provide my details for NHS Test & Trace?

We are asking one guest per party to provide their name and number to support the NHS Test and Trace trace system. You will be asked to register your details when booking or when in restaurant. Your details will be held securely and deleted after 28 days.

Is there a limit on the number of households?

In line with current government guidance, up to two different households (and their support bubble) can dine inside together. This increased when dining together to six people from different households.

Do you have an app for order & pay?

Not yet but watch this space as our new order & pay system will be launching very soon. You can now pay up to £45 contactless on your card and unlimited when using Apple Pay and Google Pay.

Can I still have a highchair? How can I be sure it’s clean?

Highchairs are still available and are cleaned after every use.

How are you making delivery safe?

We’re working closely with both our delivery partners and our restaurant teams to ensure full compliance with the current government guidelines and to ensure we are following all required safety steps. All orders will be sealed before collection and we’ve introduced contact free pick up stations to support safe collection for our delivery partners.

What are the different ways I can takeaway?

You can click & collect your order at all our restaurants or have it delivered through one of our partners: Deliveroo, Uber Eats or Just Eat if available in your area. To check who delivers in your area, visit the ‘Locations’ page.

How do I pick my Click/Call and Collect order up?

Make yourself known to the host who will bring your order to you when it is complete. If it isn’t quite ready we may ask you to wait for a moment in a designated socially distanced area.

My Gift cards and E-Gift Code has / is expiring, can I get an extension?

All gift cards and codes due to expire from 18th March 2020 have been extended until 30th September 2020.

 

Can I use Gift card and E-Gift Codes on takeaway?

Unfortunately, these can’t be used as payment through online orders, direct with ASK Italian or delivery partners. However, you can use on Call and Collect orders.