Where do I find details of your offers?
We regularly update our Offers page and provide partners with a variety of promotions. Please check the terms and conditions carefully before visiting.
I can’t find an offer for my chosen restaurant, where can I find one?
Not all restaurants will accept offers and it is vital to check the terms and conditions carefully before visiting to avoid disappointment.
Why are certain days excluded for different restaurants for certain offers?
Different restaurants offer different offers on different days and times. We advise you to check the terms and conditions carefully before visiting to avoid disappointment.
Can I just make a note of a promotional code or do I actually need to print out the voucher?
Each promotion carries its own code and terms and conditions. You can make a note of the code and show this to the team member on arrival at ASK Italian. Provided it is valid according to the particular terms and conditions of that offer, this is fine.
Alternatively, you can show the code on your phone or print the voucher and bring it into the restaurant with you.
In all cases, please do show the team member your code or voucher before you order to check its validity and avoid disappointment.
Can I use multiple discounts?
Unfortunately, our discounts cannot be used in conjunction with any other discount, offer or set menu (including kid’s menus).
There was an issue with the voucher/discount I tried to use, what shall I do?
If it was downloaded from our website please Contact Us with all the details of the voucher including the code and the restaurant you tried to use it in. If the voucher/discount was downloaded through another website please contact them directly.
Do you offer Student Discounts?
Yes, if you have an NUS Extra card, it entitles you to 40% off your total food bill every Monday and Tuesday. You can also get 25% off your total food bill on Sundays, Wednesdays and Thursdays. Please refer to the NUS Extra website for full terms and conditions.
Where can I find the terms and conditions and availability of discounts from your partners?
You should check our partner’s website for full terms and conditions and availability within restaurant.
My Tesco Clubcard vouchers have / are expiring, can I get an extension?
Tesco will be extending all vouchers that are due to expire for 12 months. Normal date exclusions will continue to apply. If you wish to speak to the Tesco directly you can get them on Phone: 0800 591 688 / 0330 123 1688 or WhatsApp Chat: 0800 917 7403. They are open Monday - Friday: 8am - 8pm and Saturday: 9am – 6pm
I didn’t get my ASK Italian birthday offer, will you be sending a new one?
If you were unable to use or did not receive your ASK Italian Birthday voucher while we were closed, we are currently in the process of setting up a new offer so please keep an eye out for your email.
What should I do about a Buyagift voucher that has expired during closure?
If you are unable to use a Buyagift voucher while we are closed, you can contact Buyagift and they will reverse these so they can be re-booked and downloaded at a late date.
Are you offering key workers discounts?
We have a partnership with Blue Light, please visit their website or app to find the latest offer.
My Gift cards and E-Gift Code has / is expiring, can I get an extension?
All gift cards and codes due to expire after 18th March 2020 have been extended until 30th September 2020.
Can I use Gift card and E-Gift Codes on takeaway?
Unfortunately, these can’t be used as payment through online orders, direct with ASK Italian or delivery partners. However, you can use on Call and Collect orders.